You may eventually decide to cancel your Apex Hosting services for your Minecraft server. Apex Hosting makes this process easy by allowing you to terminate services and billing through your client account panel or by reaching out to their customer support team.
This guide will walk you through the necessary steps to fully cancel your Apex Hosting account and services, including getting a refund for any remaining subscription time. We’ll cover how to:
- Check your account status
- Cancel automatic billing and payments
- Request cancellation via a support ticket
- Get refunded for any unused time
- Confirm when cancellation is complete
By the end of this guide, you’ll have successfully canceled your Apex Hosting service and received confirmation that your account is closed.
Check Your Apex Hosting Account Status
Before canceling your Apex Hosting services, it’s important to check in on your account details. Here’s how:
- Access the billing section by logging in to the panel using the user credentials.
- In the top menu, select Services.
- On the server where you want to make a change, click Active.
- To request cancellation, click the Request Cancellation button.
- Indicate the reason for service cancellation.
- To cancel the request, click on the Request Cancellation button.
- You’ll receive a confirmation page and an email after submitting the form.
This will show you:
- Which Minecraft servers are still active
- Current billing status
- How much time is left on subscriptions
- Payment methods on file
Having these details will make it easier to request cancellations and refunds.
Cancel Automatic Billing and Payments
Once you’ve decided to cancel Apex Hosting services, the next step is stopping any recurring payments or automatic billing. Here’s how to do that:
- Go to your WHMCS billing portal within Apex Hosting.
- Locate the automatic billing and subscription info.
- Cancel any recurring credit card payments or PayPal payments.
- Stop automatic billing so no future charges occur.
This will prevent any new charges from being processed for your canceled services. Any issues, you can contact the Apex Hosting billing team for help canceling active payments.
Request Cancellation via Support Ticket
Apex Hosting requires submitting a support ticket to officially request cancelling your services. Here’s how to do it:
- Open a ticket with the Apex Hosting customer support team.
- Clearly state you want to cancel the Minecraft server services.
- Explain the reason you are cancelling the hosting service.
- Request that the services be terminated immediately.
The support team will then process your cancellation request and terminate billing and services. This officially closes your account.
Get Refunded for Any Remaining Contract Time
If you cancelled with time left on your Apex Hosting contract for your Minecraft server, you are eligible for a prorated refund. To get this refunded amount:
- Ask the support team about refunds for unused time.
- Specify you had X months/days remaining on the subscription.
- Confirm when the prorated refund will be issued.
- Verify the refund method (original payment or alternate).
Getting this refunded amount returned ensures you recover any payments for the remaining contract time after cancellation.
Wait for Cancellation Confirmation
Once you have requested the cancellation via a support ticket, the final step is waiting for confirmation that your account is terminated.
- Allow 1-2 business days for the cancellation to fully process.
- The support team will send confirmation when the cancellation is complete.
- Your access to Apex Hosting services will be removed at this point.
This final confirmation guarantees your account is fully closed and services are ended permanently.
Closing Thoughts
Canceling your Apex Hosting services for a Minecraft server is straightforward when you follow the steps outlined in this guide:
- Check your account status first.
- Stop any recurring payments.
- Open a support ticket to request cancellation
- Get refunded for any unused time.
- Wait for cancellation confirmation from support.
With this complete, your Apex Hosting services are terminated and your Minecraft server is shut down. Be sure to download any world saves before fully canceling the account.
You now have the complete process to cancel Apex Hosting services. By following this guide, you can easily terminate your Minecraft server subscription and close your Apex Hosting account.